General
Questions about information on this site
If one of our guides is unclear or you have a question about information published on this website, email info@saintmarksbasilicatickets.com .
Saint Mark’s Basilica · Contact
Contact Us
Questions about one of our visitor guides, factual corrections and business enquiries all come to the same inbox. We can help with information published on this website, but we cannot access, change or refund reservations made with ticket operators.
Typical reply
Within 2 working days
Priority
Corrections & factual updates
Booking problem
Contact your ticket provider
Get in touch
What we can help with — and what belongs with your booking provider
SaintMarksBasilicaTickets.com is an independent visitor guide. We research and maintain practical information about visiting St Mark’s Basilica and the surrounding Piazza San Marco attractions, but we do not operate the Basilica and we do not hold customer reservations.
Priority
Corrections and outdated visitor information
Opening times, ticket inclusions, entrance arrangements and visitor rules can change. If you spot something that appears outdated, send us the page and the specific detail that needs checking. Corrections are reviewed before general enquiries.
Response
When to expect a reply
We normally respond within two working days. Messages identifying a potential factual error are prioritised because incorrect practical information can directly affect a visitor’s plans in Venice.
Not handled here
Bookings, changes, cancellations and refunds
We cannot see booking records, change visitor names, move entry times, reissue tickets or process refunds. Use the support details on your booking confirmation and contact the company that actually processed the reservation.
We are not St Mark’s Basilica or the Procuratoria di San Marco.
For worship and liturgical matters, lost property, official group arrangements, guide accreditation, institutional enquiries or other matters controlled directly by the Basilica, use the official Basilica / Procuratoria channels. We have no access to their internal systems.
Help us verify it quickly
What to include when you report outdated information
A specific correction is much easier to review than a general message saying a page is wrong. These three details help us check the issue properly.
Tell us where you found it
Include the page title or URL and, if possible, the section heading where the information appears.
Tell us exactly what appears outdated
Quote the opening time, entrance rule, ticket inclusion, transport detail or other statement that you think needs checking.
Share where you saw the newer information
If the change appears on an official Basilica page, current ticket confirmation or on-site notice, include that context so we can review it faster.
Before emailing about a ticket
Send the problem to the organisation that can actually solve it
01
Our guide is wrong or unclear
Email us. This is the type of issue we can investigate and correct.
02
Your booking needs changing
Contact the operator listed on your confirmation. Only the booking provider can access the reservation.
03
Official Basilica matter
Use the official St Mark’s Basilica or Procuratoria channels for matters they control directly.
Business & media
Partnerships, advertising and press enquiries
Commercial and media enquiries use the same email address, but a clear subject line helps keep them separate from visitor corrections and practical questions.
Affiliate and advertising enquiries
Email info@saintmarksbasilicatickets.com with Partnership in the subject line. Any commercial relationship must be capable of being clearly disclosed to readers.
Media and editorial enquiries
For press questions, editorial requests or fact-check enquiries, use the same email address and put Press in the subject line so the message can be identified quickly.
Ready to contact us?
Use a clear subject line and include the relevant page or issue so we can understand the reason for your message immediately.
Last updated 17 September 2026.